ARE YOUR PRODUCTS GENUINE?

 We're glad you've asked as it's an important questions.  We can reassure you that we only stock genuine products that are sourced directly from the manufacturer.

 As an authorised stockist of all of our brands we can guarantee that our products are 100% genuine.  We do not sell expired, counterfeit, or 'grey market' products. These so-called 'grey market goods' are products that are sold without the manufacturer's authorisation. Grey and black market products may be counterfeit, re-packaged, expired, stolen or unregulated items.  You really don't know what you are buying - or, most importantly, putting on your face.

 The manufacturer's guarantee only applies to their products that are purchased through their authorised retailers so if you do buy grey market products you are not protected by the manufacturer's warranties if the product is faulty, expired or if you react to the products.

 If you want to make sure that you are purchasing legitimate products, check the manufacturer's website as it will list the authorised stockists.  If is stockist is not listed on the manufacturer's website, then it is possible that they are selling grey market products.

 Furthermore, Wrinkles Schminkles NZ does not 'drop ship'.  Drop Shipping occurs when the retailer does not in fact have any goods in stock, but instead transfers the customer's order to a third party manufacturer, retailer or wholesaler who then ships the goods to the customer.  The customer may be the importer of the products, and may incur extra costs such as duty and tax.

Wrinkles Schminkles holds all of its own inventory and all orders are dispatched directly from our Auckland storage facility.  You know that you have purchased the items directly from us, and if you experience any difficulties with your order, you will be able to contact us so that we can resolve it as quickly as possible.

ARE YOUR PRODUCTS TESTED ON ANIMALS?

 There is only one answer to this, and it is most definitely NOT.  We love our furry friends and do not stock any products that are tested on animals. 

DOES WRINKLES SCHMINKLES SHIP INTERNATIONALLY?

 No, currently we only sell our products within New Zealand.

WHICH METHOD OF PAYMENTS DO YOU OFFER AND ARE MY DETAILS SAFE?

We accept the following credit cards  VISA and MasterCard for online.  All purchases are subject to bank or credit card authorisation and approval prior to processing. For your security, your billing name and address must match that of the credit card used for payment. We reserve the right to cancel any order that does meet these criteria. 

 All purchases made through our online store are processed directly by Payment Express, which is a certified PSI DSS compliant payment solutions provider. Payment Express provides state of the art bank-grade security and infrastructure so that your credit card details are safe at all times. 

IS GST INCLUDED IN THE LISTED PRICE?

 Prices displayed on this website are in New Zealand dollars and include 15% GST.  Prices are subject to change at any time

 HOW LONG WILL IT TAKE TO PROCESS MY ORDER?

 We respond to orders within 24 hours of receipt during business hours, Tuesday to Saturday (excluding holidays).  Orders placed on Sunday or Monday will be processed the following the next working day.

 You will receive an email acknowledging receipt of your order as soon as your order has been made, provided that you have supplied us with a valid email address.

WHEN CAN I EXPECT TO RECEIVE MY ORDER?

 Most orders delivered by NZ Couriers E20 Service are delivered within 2-5 business days from the order's ship date.  Please contact us immediately if you do not receive your order within 4 business days of placing your order.

 To check the delivery status of your order, please contact us by email or telephone and we will provide you with the parcel's tracking details.   Please note that we are not responsible for returned articles lost in transit.

  If you prefer your order to be sent to a PO Box, please provide these details instead, but please note that this will be sent with NZ Post and delivery may take 7 - 10 days. 

WHAT DO I DO IF I WANT TO RETURN A PRODUCT?

We hope that you will love all your products.  However, if you are not satisfied with your order, we will offer you a refund, exchange or replacement on all products returned to us within 14 days of your receiving the order, provided the products are in their original, unopened and unused condition, and returned in the original packaging. 

 If the product is any way defective, please advise us as soon as possible, and no later than 14 days of receiving your order.  We will then arrange to replace the product for you.

 Please send your package via an insured and prepaid method to ensure safe and prompt delivery when you are returning or exchanging a purchase. Please include your invoice and explain the reason for the return.   Delivery fees are not refundable on returns. Please note that we are not responsible for returned articles lost in transit.

 When items are purchased as a set, we are only able to accept returns of complete sets, not individual items. Your returns will be processed promptly upon their arrival. Processing time for returns is usually 7 business days from the time that the returned item is received by us. Please contact us by email or telephone for further details if required.

Please note that whilst we attempt to ensure the colour reproductions on our website are as accurate as possible, monitors may display colours slightly differently, so we cannot guarantee that the colour will be exactly as it appears on our website.

 I WANT TO HEAR ABOUT WRINKLES SCHMINKLES NEW PRODUCTS AND EXCLUSIVE OFFERS.  HOW DO I KEEP IN TOUCH?

 After your order we will continue to communicate with you via email to keep you up to date on our latest products and promotional offers.